Family Security Plan's Prelicensing Revolution - A Journey to 96% Overall Pass Rate
Industry
Insurance
Challenge
When Nicholas DeBiase assumed the role of Learning Development Administrator at Family Security Plan, he inherited a pre-licensing program with subpar pass rates and low agent engagement levels. The program lacked personalized learning resources and consistent follow-up, resulting in agents struggling to pass their licensing exams on the first attempt.
Solution
Nicholas revamped the pre-licensing program by integrating ExamFX's advanced learning platform and personalized resources, complemented by daily candidate check-ins. The remarkable results led to a substantial 63% increase in first-time pass rates and an 18% increase in overall pass rates from 81% to 96%.
ExamFX Products
Elite Learning Platform: Insurance Prelicensing Exam Prep, Elite Analytics: Candidate Management System
The success we've experienced with the program has been remarkable. After switching to Exam FX, our first-time pass rate skyrocketed to 89%, with an overall pass rate of 96%. This significant improvement has solidified our commitment to continuing with Exam FX for the long term.
Nick Debiase
Learning Development Administrator, Family Security Plan
Our agents have expressed great satisfaction with ExamFX, citing its effectiveness in helping them pass their tests on the first try. The platform's success rate has instilled confidence in both our team and our recruits, reinforcing our decision to partner with ExamFX.
Nick Debiase
Learning Development Administrator, Family Security Plan
We have integrated Exam FX seamlessly into our training program, leveraging its resources to enhance our agents' learning experiences. The platform's accessibility to vital information, such as contact details for testing centers, has proven invaluable in our day-to-day operations.
Nick Debiase
Learning Development Administrator, Family Security Plan
About Family Security Plan
Family Security Plan, an insurance provider, specializes in offering tailored insurance solutions to individuals and families. With a focus on financial security and protection, the company is committed to delivering high-quality insurance products, including life insurance and health insurance, to meet the diverse needs of its clients.The Challenge
After taking on the position of Learning Development Administrator at Family Security Plan, Nicholas DeBiase faced a challenge with the insurance prelicensing program. The existing program exhibited subpar pass rates and low levels of agent engagement, primarily due to the absence of personalized learning resources and inadequate follow-up practices. Candidates struggled to pass their state exam on the first try, highlighting the need for a process overhaul.
"Our orignal prelicensing training was reading heavy. That's just not the learning style anymore. Agents were going into the program just to get a paycheck and not actually progressing through the content. Agents were struggling to pass their tests on the first try." - Nick Debaise
The Solution
Recognizing the need for a comprehensive revamp, Nick implemented a series of strategic changes, including daily check-ins with candidates, the integration of ExamFX's innovative learning platform, and the utilization of tailored resources such as bite-sized content and key facts within ExamFX's Elite Learning platform to enhance agent engagement and retention.
Nick leveraged the Elite Analytics Candidate Management Tracking platform to track agent progress, identify learning gaps, and personalize training sessions for maximum impact. By collaborating closely with the ExamFX team and receiving valuable insights and suggestions, Nick fine-tuned the program to align with best practices and industry standards, resulting in a significant improvement in pass rates and overall agent success. Through his dedication to continuous improvement and a proactive approach to training, Nicholas successfully turned around the pre-licensing program, setting a new standard for training excellence at Family Security Plan.
Enhanced Learning Experience
By incorporating ExamFX's video catalog, quizzes, online flashcards, practice exams, readiness exam, and study calendar into the learning process, agents experience an engaging learning process tailored to their needs.
ExamFX's platform flexibility makes it possible for Family Security Plan employees who want to join the sales team to study at a slower pace, earning their certificate in a time frame that works for them.
"Candidates love ExamFX's Elite Learning Platform because they're passing their exams on the first try. The bite-sized content keeps learning fresh and motivating. They love the versitility of this platform." - Nick Debaise
Utilizing Elite Analytics
Nicholas leverages Elite Analytics to track agent progress, identify areas for improvement, and personalize training sessions for maximum impact.
"Everything we do and everything we need to run an effective insurance prelicensing program is within ExamFX's learning and candidate management platforms." - Nick Debiase
Here's how he leverages Elite Analytics daily to best support candidates:
- Elite Analytics provides a full breakdown of learners' progress and activity.
- Review any Active Alerts, which identify areas of improvement for candidates and helpful tips for remediation.
- Meet one-on-one with each candidate, equipped with detailed information about where they might need extra support.
"We love the new Active Alerts functionality in Elite Analytics. Things that might fall through the cracks come right to the forefront. Active Alerts lets me know where candidates are getting held up and allows me to communicate with candidates about it right when its happening." - Nick Debaise
Continuous Improvement
Regular collaboration with ExamFX's strategic account team ensured ongoing enhancements to the program, leading to sustained success and agent satisfaction.
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"Our journey with Exam FX has been truly rewarding. The platform's comprehensive resources have allowed us to streamline our onboarding process, reducing it by 3 days, a significant time-saving measure in our industry." - Nick Debaise
The Results
Through strategic collaboration with ExamFX and a commitment to continuous improvement, Nick DeBiase successfully revamped Family Security Plan's pre-licensing program, resulting in a significant boost in pass rates and overall agent success.
Now, the insurance prelicensing program at Family Security Plan is more effective than ever. Candidates are finding success!
Since implementing ExamFX, candidates are experiencing:
- 63% increase in first-time pass rates
- 18% increase in overall pass rates
- 96% overall pass rates
- 3 days less spent onboarding through consistent first-time pass rates
"We continue choosing ExamFX as our insurance prelicensing provider because we believe you should practice harder than you play. I trust ExamFX, and the positive results speak for themselves." - Nick Debiase
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